Our Courses

Be more than you are...

Certificate III in Customer Contact

The Course

The Certificate III in Customer Contact BSB30207 aims to develop competencies in generic business skills to ensure you are ready for promotion within your organisation or to help you win a different job.

Description

This qualification reflects the role of individuals who operate within a work environment and who wish to work smarter rather than harder ensuring you have the necessary skills to be noticed and to be a top performer in your field. This course has a number of streams including sales, contact centre or generic business skills, which can be chosen depending on your circumstances.

Course Duration

Students may complete the course anytime within a 2 year period from the enrolment date. Within this time period, you can work through the course as quickly as you wish.

Admission Requirements

There are no prerequisite requirements for individual units of competency.

Employment Opportunities

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Customer Service Advisor
  • Receptionist
  • Office Administration
  • Business Development Manager
  • Call/Contact Centre Agent
  • Customer Service Representative
  • Senior Customer Service Representative
  • Telesales Representative

Course Structure

Download a program flyer

Delivery Methods

The program is currently available in the following modes:

  • Correspondence

Sample of Learning Material

GOW’s learning material is professionally designed and contains simple, effective and user friendly content, graphics and activities. View a sample below:

Student Fees

Student fees are $750 per phase (GST Exempt). There are two (2) phases for the program. The total cost to complete the program will be $1,500 (GST Exempt). Please note - student fees in the future may change without notice. If so, you will be required to pay the new student fee for any subsequent enrolments. You should refer to GOW’s web site for updated fees.

You may choose to enrol on-line using our secure online payment system or send an enrolment form with payment details to GOW Learning.

As GOW programs are nationally recognised qualifications, the student fees are GST Exempt. Once fees are paid online, you will receive a tax invoice by email.

You may be able in certain circumstances to claim the student fees as a tax deduction. You should seek professional advice on this matter.